•  May I return a piece of artwork if it does not meet my expectations? 

We want you to love your new painting or sculpture, so if a piece doesn't quite work in your space we offer a seven-day money back guarantee on all artwork. Return any piece within seven days of receiving your order and we'll issue you a refund on the price of the art. You must use the original packaging for return shipping. We will pay for the return shipping on pieces measuring up to 50 inches on the longest side. For artwork longer than 50 inches, we'll issue you a refund on the price of the art minus a 15% restocking fee. For orders shipped outside of the United States, you are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. At this time, there are no returns on special orders or artwork that is altered at the request of the customer.

•  How do I return a piece of artwork?

Our return process is easy. When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at info@cadyellow.com or (925) 325-6292. We will then issue you a prepaid FedEx shipping label to affix to the box and ship from any FedEx location. Items must be shipped via FedEx within seven days of receiving the order. If you live outside of the United States, please see below for the return procedure. Art that is returned damaged will not be refunded. 

• If I live outside of the United States, how do I return a piece of artwork? 

When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at info@cadyellow.com or (925)325-6292. We will provide you with the return shipping address so that you can ship the artwork with the carrier of your choosing. You are responsible for the cost of return shipping and any customs and brokerage fees charged upon return. Items must be shipped within seven days of receiving the order.

•  What should I do if I receive a damaged piece of art? 

We package all artwork to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 24 hours at info@cadyellow.com or (925) 325-6292. Please save the box and all packaging material; we must have these items in order to process the claim. 

•  How much does shipping cost within the United States? 

We proudly offer free shipping to any location in the United States. Free shipping is automatically applied – no minimum purchase, coupons or promotion codes are required.

•  Do you ship internationally? 

Yes. We are happy to ship artwork to any destination in the world. Please note, art shipped outside of the United States may take two to four weeks for delivery, depending on the destination country. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.

• How much does shipping cost to send art outside of the United States? 

For artwork shipped outside of the United States, shipping costs vary based on the size of the art, the destination country, and the packing materials needed to safely transport the art. You may find the exact shipping cost of a piece by adding it to your shopping cart or by contacting us at (925) 325-6292 or info@cadyellow.com.

•  How do you ship artwork? 

All artwork is packaged to insure safe delivery. We send art via FedEx, UPS and other common carriers. All artwork is shipped fully insured. Please note, a signature is not required for delivery unless you request that your art be delivered with a signature.

• Once I purchase a piece of art, how many days will it take to arrive? 

Artwork is typically shipped within five to seven business days. Once your artwork is shipped, please allow three to six more business days. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact us before placing your order at info@cadyellow.com so that we can arrange expedited shipping.

• What type of artwork do you exhibit? 

Cad Yellow exhibits original art created by top new and established artists from across the country. We display two-dimensional and three-dimensional mediums.

• How is artwork chosen for Cad Yellow? 

We represent a group of the nation’s most talented artists. Cad Yellow’s panel of curators select each artist and every piece we exhibit. Our curators are art business professionals who select the highest quality work for exhibition.

• What forms of payment do you accept? Will I be charged tax? 

Cad Yellow accepts Visa, MasterCard, Discover, American Express, Tax is charged on orders shipped anywhere within Utah. 

• Does Cad Yellow have a physical gallery location? 

• May I print artwork displayed at Cad Yellow? 

Having the ability to print images of potential purchases is an important feature of an online art gallery. Although the printed image may not represent the actual size of the piece you are interested in, it can give you a good idea of how the art will look in your living space.  While Cad Yellow allows printing for personal referral when purchasing, this does not include permission to create prints for personal or commercial use.

•  How can I contact Cad Yellow? 

Email: info@cadyellow.com Telephone: (925) 325-6292 Office hours: Monday through Friday 9 AM MST to 5 PM MST

• How does Cad Yellow price artwork? 

Artwork is priced using artist input and the expertise of our curators. We take pride in our ability to fairly and accurately price art in the market place.  

• Is the artwork exhibited at Cad Yellow a financial investment?